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Sophos enterprise console update manager not updating

Error ID 16389 Decode operation failed with an unexpected error.

is the management console for our range of Enterprise products. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the licence terms or you otherwise have the prior permission in writing of the copyright owner. This source code is provided as is by Unicode, Inc.

For detailed requirements for deployment on Windows 7 and other versions of Windows, see the following Sophos support knowledgebase articles: Sophos Reporting Interface External Interface is now installed along with Enterprise Console.

This is the supported method of accessing data in the Enterprise Console database for richer reporting.

Patch Assessment is not included with all licenses.

If you want to use it, you might need to change your license. For information about how to configure and use the Patch Assessment functionality, see the Sophos Enterprise Console Help.

For a list of frequently asked questions and answers, including the list of applications currently supported by Patch Assessment, see

has been amended to assist with information on environment preparation for the client.Hello All, So yeah I am back with another Sophos Console problem.This time our update manager looks to be working fine however we are not getting updates.CLEO Thread, Sophos Not updating since 25/2/14 in Regional Broadband Consortiums (RBC); Seems that Sophos has stopped updating again.Going through the motions it seems to be caused by this issue: A ...Product release version: RECOMMENDED 2014/09/18 PM Information The synchronization of protection data for product release 'Windows Endpoint Security and Control' was successful, but no new data was found.February 28This course offers customers an introduction to Solar Winds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security.This makes it possible to use third-party reporting tools (for example, Crystal Reports or SQL Server Reporting Services) with Sophos Reporting Interface out of the box.Please note that Log Writer still needs to be installed separately.Existing installations of Log Writer will continue to function as usual.During an upgrade from Sophos Enterprise Console 4.x or Sophos Control Center 4.x, you will be asked to enter a database account. The database backup and restore tool, Data Backup Restore.exe, which is provided as part of the Enterprise Console installation, allows you to back up and restore the three Enterprise Console databases - SOPHOS51, SOPHOSPATCH51, and SOPHOSENC51. Minimum database size The computer where you place the database (which may be the same computer as the computer where Enterprise Console is installed or a different one) needs a minimum of 1 GB disk space for data.

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